Refund and Returns Policy

SHIPPING

AUSTRALIA

SHIPPING RATE: $10AUD. (EXCLUDES COLLABORATIONS)
THIS COST IS NOT AN EXACT ESTIMATE, AND IS SUBJECT TO CHANGE DEPENDING ON THE WEIGHT OF THE PACKAGE.

INTERNATIONAL

SHIPPING RATE VARIES BASED ON LOCATION, SHIPPING COST IS CALCULATED ON CHECKOUT. THIS COST IS NOT AN EXACT ESTIMATE, AND IS SUBJECT TO CHANGE DEPENDING ON THE WEIGHT, SIZE & DESTINATION OF THE PACKAGE. SHIPMENTS MAY BE SUBJECT TO PAY DUTIES AND TAXES WHICH IS OUT OF OUR CONTROL.

ORDER PROCESSING

PLEASE ALLOW 7-10 BUSINESS DAYS TO PROCESS ORDERS. ONCE ORDER IS SHIPPED YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL. PLEASE ALLOW 2-5 BUSINESS DAYS TO RECEIVE PACKAGE ONCE ITEM HAS BEEN SHIPPED AND AN ADDITIONAL 10-15 DAYS FOR INTERNATIONAL PACKAGES. DOCG IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. IF YOU HAVE ANY QUESTIONS REGARDING YOUR ORDER PLEASE EMAIL DOCGSTUDIOS@GMAIL.COM.

PRIVACY

ALL THE INFORMATION YOU PROVIDE TO DOCG.STUDIO IS STRICTLY PRIVATE AND CONFIDENTIAL. ACCORDING TO THE DATA PROTECTION ACT WE WILL TREAT ALL SUCH INFORMATION INCLUDING NAME, ADDRESS AND EMAIL IN THE STRICTEST OF CONFIDENCE. CUSTOMER INFORMATION WILL NOT BE DISCLOSED TO OR SHARED WITH ANY PERSON OUTSIDE OF DOCG.STUDIO

REFUNDS & RETURN POLICY

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. IF YOU WERE SENT THE WRONG ITEM OR IF THE PRODUCT IS DEFECTIVE CONTACT US VIA DOCGSTUDIOS@GMAIL.COM PLEASE READ YOUR SELECTION CAREFULLY BEFORE COMPLETING ANY PURCHASE FROM OUR ONLINE STORE, THANK YOU FOR YOUR BUSINESS.
PEACE AND LOVE.

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